Last Updated: June 2026

At Back to Basics Wellness, appointment times are reserved specifically for each client. We kindly ask that any cancellations or changes be made with adequate notice.

Appointment Cancellations

If you need to cancel or reschedule your appointment, please provide at least 24 hours' notice whenever possible.

This allows the opportunity for another client to book the appointment time.

Late Cancellations & Missed Appointments

Appointments cancelled with less than 24 hours' notice, as well as missed appointments ("no-shows"), may be subject to a cancellation fee.

The fee amount will be determined at the discretion of Back to Basics Wellness and may be equal to the full cost of the scheduled appointment.

Refund Policy

Services provided by Back to Basics Wellness are non-refundable once treatment has been received.

Refunds will not be issued for completed appointments, treatment plans, consultations, or professional services already rendered.

Prepaid Services

Any prepaid services, packages, or deposits (if offered) may be subject to specific terms communicated at the time of purchase.

Exceptional Circumstances

We understand that emergencies and unforeseen situations can occur. Cancellation fees may be waived at the discretion of Back to Basics Wellness in certain circumstances.

Contact Information

Back to Basics Wellness
Shawna MacLeod
13 West Pleasant Street
Amherst, Nova Scotia

Phone: (506) 229-4201
Email:back2thebasicshealth@gmail.com

For appointment changes, please contact the clinic as soon as possible.